Repair & Modification Terms
1. About These Terms
1.1 These terms and conditions (“Terms”) apply to all repair and modification services (together, “Services”) provided by HamTEK Ltd (“we”, “us”, “our”, the “Company”) to both consumer and business customers (“you”, the “Customer”).
1.2 By submitting equipment to us for repair or modification, you agree to be bound by these Terms.
1.3 Where these Terms distinguish between consumer and business customers, a “consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession. All other customers are “business customers”.
1.4 In these Terms:
• “Repair” means work carried out to restore equipment to its original operating condition or manufacturer’s specification, including the diagnosis and rectification of faults and the replacement of defective components.
• “Modification” means any work that alters the design, function, performance, or specification of equipment beyond its original manufacturer’s specification. This includes but is not limited to: adding features or capabilities, changing operating parameters, fitting non-standard components, and making permanent alterations to circuitry or firmware.
1.5 We may revise these Terms from time to time. The Terms that apply to your Service are those in force on the date we accept your order.
1.6 For details of how we handle your personal data, please see our Privacy Policy, available on our website.
2. Service Process
Submitting equipment
2.1 You may submit equipment for repair or modification by contacting us to arrange a booking. We will provide you with a service reference number and instructions for delivering or sending your equipment to us.
2.2 When submitting equipment, you must provide:
• a description of the fault (for repairs) or the modification you require;
• any relevant history of the fault or of previous repairs or modifications; and
• your contact details and preferred method of communication.
2.3 You are responsible for ensuring that the equipment is adequately packed and protected for transit to us. We accept no liability for damage caused in transit to us where the equipment has been inadequately packed. We recommend using a tracked and insured delivery service.
Assessment and quotation
2.4 Upon receipt of your equipment, we will carry out an initial assessment. For repairs, this will involve diagnosing the fault. For modifications, this will involve assessing the feasibility and scope of the requested work. We may charge a non-refundable assessment fee for this diagnostic or feasibility work, which will be confirmed to you in advance.
2.5 Following our assessment, we will provide you with a written quotation setting out the proposed work, estimated cost (including parts and labour), and estimated turnaround time. For modifications, the quotation will also describe the expected outcome of the modification and any known limitations.
2.6 A quotation is valid for 30 days from the date of issue unless otherwise stated.
2.7 We will not proceed with any work until you have accepted our quotation in writing (email is acceptable). If during the course of agreed work we discover that additional work is required beyond the original quotation, we will contact you for approval before proceeding. Any additional work will be quoted separately.
Uneconomic repairs
2.8 If, in our professional opinion, the cost of repair would be uneconomic relative to the value of the equipment, we will advise you accordingly. You may then choose to proceed with the repair at the quoted price, or to have the equipment returned to you. The assessment fee (if applicable) will remain payable.
Modification feasibility
2.9 Not all requested modifications may be technically feasible or advisable. If we determine that a requested modification cannot be carried out safely or to a satisfactory standard, we will advise you and explain our reasons. The assessment fee (if applicable) will remain payable.
3. Prices and Payment
3.1 All prices quoted to consumer customers are inclusive of VAT at the applicable rate. All prices quoted to business customers are exclusive of VAT unless otherwise stated.
3.2 Payment for Services is due in full upon completion of the work and before the equipment is returned to you, unless we have agreed otherwise in writing.
3.3 We accept the payment methods notified to you at the time of quotation.
3.4 If you fail to make payment when due, we reserve the right to retain possession of your equipment until payment is received in full (see clause 8).
3.5 For business customers: if payment is not made when due, interest shall accrue on the outstanding amount at the rate of four per cent per annum above the base rate from time to time of the Bank of England, calculated from the date payment was due until the date of actual payment.
4. Turnaround and Collection
4.1 Estimated turnaround times are provided in good faith but are not guaranteed. Turnaround times may be affected by the availability of parts, the complexity of the work, or other factors beyond our reasonable control.
4.2 We will notify you when your equipment is ready for collection or return. You must collect or arrange return of your equipment within 14 days of our notification.
4.3 If you do not collect or arrange return of your equipment within 28 days of our notification, we will send you a written reminder. If the equipment is still not collected within a further 28 days (56 days total from our original notification), we reserve the right to charge a reasonable daily storage fee, which will be notified to you in the reminder.
4.4 If your equipment remains uncollected for more than 6 months from the date of our original notification, we may treat the equipment as abandoned. Before doing so, we will make reasonable efforts to contact you using the contact details you provided. We may then dispose of or sell the equipment in accordance with the Torts (Interference with Goods) Act 1977 and apply any proceeds first to any outstanding charges owed to us, with any balance returned to you.
5. Warranty on Repair Work
Important: Our repair warranty covers the specific repair work we have carried out and any parts we have fitted. It does not warrant the overall operation, condition, or ongoing reliability of the repaired equipment, which may be affected by its age, general condition, or pre-existing faults unrelated to our repair.
Warranty period
5.1 We warrant that the specific repair work carried out by us will be free from defects in workmanship for a period of 90 days from the date the repaired equipment is returned to you or made available for collection (“the Repair Warranty Period”).
5.2 Where we have fitted replacement parts as part of the repair, those parts are warranted against defects in materials for the same 90-day Repair Warranty Period, unless a longer manufacturer’s warranty applies to the specific part, in which case we will notify you.
What the repair warranty covers
5.3 If, within the Repair Warranty Period, the same fault that we repaired recurs as a direct result of defective workmanship or a defective replacement part fitted by us, we will, at our option:
• re-repair the equipment at no additional charge for labour; and/or
• replace the defective part at no additional charge.
5.4 If a warranty re-repair or replacement is not possible or would be disproportionately costly, we will refund the original repair charge (or an appropriate proportion of it).
What the repair warranty does not cover
5.5 The repair warranty does not cover:
• faults or failures unrelated to the repair work we carried out, including pre-existing faults, intermittent faults not reported at the time of the original repair, or faults arising from the age or general condition of the equipment;
• damage caused by misuse, accident, neglect, power surges, lightning strikes, liquid ingress, or other external causes after the equipment was returned to you;
• faults arising from modification, tampering, or further repair work carried out by anyone other than us after we returned the equipment;
• consumable items such as batteries, fuses, or lamps, unless the consumable itself was defective when fitted by us;
• cosmetic damage or wear and tear; or
• any fault that arises from your failure to follow any operating or care instructions we provided.
Repair warranty claims
5.6 To make a repair warranty claim, please contact us with your original service reference number and a description of the problem. We may ask you to return the equipment to us for inspection.
5.7 You are responsible for the cost of return postage for warranty claims. If we confirm that the fault is covered by this warranty, we will reimburse your reasonable return postage costs.
5.8 If upon inspection we determine that the fault is not covered by the repair warranty (for example, because it is a new fault unrelated to our original repair), we will notify you and provide a fresh quotation for any further work. We will not proceed with additional work without your approval.
6. Warranty on Modification Work
Important: Our modification warranty covers the specific modification work we have carried out and any components we have fitted as part of the modification. It warrants that the modification functions as described in our quotation. It does not warrant the overall operation, condition, or ongoing reliability of the modified equipment, which may be affected by its age, general condition, or factors unrelated to our modification.
Warranty period
6.1 We warrant that the specific modification work carried out by us will be free from defects in workmanship and that the modification will function substantially as described in our quotation, for a period of 90 days from the date the modified equipment is returned to you or made available for collection (“the Modification Warranty Period”).
6.2 Where we have fitted components as part of the modification, those components are warranted against defects in materials for the same 90-day Modification Warranty Period, unless a longer manufacturer’s warranty applies, in which case we will notify you.
What the modification warranty covers
6.3 If, within the Modification Warranty Period, the modification fails to function substantially as described in our quotation as a direct result of defective workmanship or a defective component fitted by us, we will, at our option:
• rectify the modification at no additional charge for labour; and/or
• replace the defective component at no additional charge.
6.4 If rectification or replacement is not possible or would be disproportionately costly, we will, at our option, either reverse the modification (where reasonably practicable) and refund the modification charge, or refund an appropriate proportion of the modification charge.
What the modification warranty does not cover
6.5 The modification warranty does not cover:
• the overall operation of the equipment beyond the specific modification we carried out;
• any effect the modification has on other functions or features of the equipment, unless we specifically warranted those effects in our quotation;
• performance characteristics that were not specified in our quotation (for example, if we fitted a particular filter and you are dissatisfied with its selectivity characteristics, we warrant that the filter functions, not that you will be satisfied with its performance);
• damage caused by misuse, accident, neglect, power surges, lightning strikes, liquid ingress, or other external causes after the equipment was returned to you;
• faults arising from further modification, tampering, or repair work carried out by anyone other than us;
• consumable items; or
• any fault that arises from your failure to follow any operating or care instructions we provided.
Modification warranty claims
6.6 The process for modification warranty claims is the same as for repair warranty claims (see clauses 5.6 to 5.8).
7. Additional Terms Applicable to Modifications
Manufacturer’s warranty
7.1 You acknowledge and accept that any modification carried out by us is likely to void any existing manufacturer’s warranty on your equipment. We are not responsible for the loss of any manufacturer’s warranty as a result of modification work we carry out at your request.
7.2 If your equipment is still within its manufacturer’s warranty period, we will draw this to your attention before proceeding. It is your decision whether to proceed with the modification in those circumstances.
Regulatory compliance and licensing
7.3 Modifications to communications equipment, including amateur radio equipment, may affect the equipment’s compliance with type approval, electromagnetic compatibility (EMC) regulations, or other regulatory requirements.
7.4 You are solely responsible for ensuring that any modified equipment is used in compliance with all applicable laws, regulations, and licence conditions, including (where applicable) the terms of your Ofcom amateur radio licence or any equivalent licence in your jurisdiction.
7.5 We will, where reasonably practicable, advise you if we believe a requested modification may affect regulatory compliance. However, we do not warrant that modified equipment will comply with any particular regulatory standard, type approval, or licence condition, and the responsibility for compliance remains with you.
Reversibility of modifications
7.6 Some modifications are reversible and some are not. Before proceeding with any modification, we will advise you whether the modification is:
• Reversible: the equipment can be returned to its original specification at a later date (additional charges may apply);
• Partially reversible: some but not all aspects of the modification can be reversed; or
• Irreversible: the modification permanently alters the equipment and cannot be undone.
7.7 By accepting our quotation for an irreversible or partially reversible modification, you acknowledge that the equipment cannot be fully restored to its original condition.
Performance expectations
7.8 We will describe the expected outcome of any modification in our quotation as precisely as reasonably practicable. However, you acknowledge that:
• the performance of a modification may vary depending on the individual condition and history of your specific equipment;
• a modification may have incidental effects on other aspects of the equipment’s performance beyond the specific modification; and
• where a modification involves subjective characteristics (such as audio quality or receiver selectivity), we warrant that the modification functions as described but not that the result will meet your subjective expectations.
Interaction with existing modifications
7.9 If your equipment has been previously modified (by us or by a third party), you must disclose this when requesting further work. Previous modifications may affect the feasibility, cost, or outcome of the requested work.
7.10 We accept no liability for adverse interactions between a modification we carry out and any pre-existing modification carried out by a third party, provided we exercised reasonable care in carrying out our work.
8. Lien (Right to Retain Equipment)
8.1 We shall have a general lien on any equipment in our possession for all sums due to us from you, whether in respect of the current Service or any previous dealings between us.
8.2 This means that we may retain possession of your equipment until all amounts owed to us have been paid in full.
8.3 The exercise of our lien is without prejudice to any other rights or remedies available to us.
9. Risk and Insurance
9.1 While your equipment is in our possession, we will take reasonable care of it. We maintain appropriate insurance covering equipment in our custody against loss or damage.
9.2 Our liability for loss of or damage to your equipment while in our custody shall be limited to the lesser of:
• the market value of the equipment at the time it was submitted to us; or
• the cost of repairing the damage to the equipment.
9.3 We shall not be liable for loss of or damage to your equipment caused by events outside our reasonable control, including but not limited to fire, flood, storm, theft by forcible entry, or any other Force Majeure event as described in clause 11.
9.4 If you are sending equipment to us by post or courier, you are responsible for adequately insuring the equipment during transit to us. We accept no liability for loss or damage during transit to us.
9.5 Where we return equipment to you by post or courier, we will insure the equipment during return transit to a reasonable value. If your equipment has an unusually high value, please inform us so that we can arrange appropriate insurance cover.
10. Limitation of Liability
10.1 Nothing in these Terms limits or excludes our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other matter for which it would be unlawful for us to exclude or limit liability.
Consumer customers
10.2 If you are a consumer customer, subject to clause 10.1, our total liability to you in respect of all losses arising under or in connection with a Service contract shall not exceed the greater of the Service charge paid by you or £500.
Business customers
10.3 If you are a business customer, subject to clause 10.1:
10.3.1 we shall not be liable to you, whether in contract, tort, breach of statutory duty or otherwise, for any loss of profit, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss arising under or in connection with the Service contract;
10.3.2 our total liability to you in respect of all losses arising under or in connection with the Service contract, whether in contract, tort, breach of statutory duty or otherwise, shall not exceed the greater of the Service charge paid by you or £500; and
10.3.3 we shall not be liable for any failure of the equipment to operate correctly where that failure is caused by faults, defects, or conditions unrelated to the specific work we carried out.
10.4 We shall not be liable for any loss of data, software, firmware, settings, or configurations stored on or within equipment submitted for Service. You are responsible for backing up all data before submitting equipment to us (see clause 13).
11. Events Outside Our Control (Force Majeure)
11.1 We shall not be liable for any failure or delay in performing our obligations that is caused by an event outside our reasonable control, including but not limited to strikes, lock-outs, civil commotion, natural disaster, pandemic, failure of utility services, inability to source parts, or government actions.
11.2 If such an event occurs, we will contact you as soon as reasonably practicable. If the delay is likely to be prolonged, either party may cancel the Service order, and we will refund any charges paid for work not yet carried out.
12. Cancellation
Consumer customers
12.1 If you are a consumer and you have requested a Service at a distance (for example, by sending your equipment to us by post), you have the right to cancel the Service contract within 14 days of our acceptance of your order, provided that we have not already completed the work.
12.2 If you have given us express consent to begin work within the 14-day cancellation period, and we have completed the work before you cancel, you will not be entitled to a refund. If the work is partially completed at the time of cancellation, you will be liable to pay for the work carried out up to that point.
12.3 If you cancel before we have begun any work, any assessment fee already paid will remain payable, but no further charges will apply.
12.4 Where you cancel a modification that has been partially completed, you acknowledge that the equipment may need to be restored to its original condition before it can be safely returned to you. We will advise you of any costs associated with reversing partially completed modification work.
Business customers
12.5 Business customers may cancel a Service order at any time before the work is completed. If work has already commenced, you will be liable to pay for all work carried out and parts sourced up to the date of cancellation, including any costs of restoring equipment to a safe and operational condition.
Cancellation by us
12.6 We may cancel a Service order if:
• we are unable to source the necessary parts within a reasonable time;
• we discover that the work is not technically feasible or economically viable and you do not wish to proceed at a revised quotation;
• the equipment poses a safety risk to our staff or premises;
• you fail to make payment when due or to collect equipment in accordance with clause 4; or
• in the case of a modification, we determine during the course of the work that proceeding would be unsafe or would cause damage to the equipment that was not anticipated at the quotation stage.
12.7 If we cancel for any reason other than your default, we will refund any charges paid for work not yet carried out. Where a modification has been partially completed and must be reversed, we will bear the cost of reversal and return your equipment to you at our cost.
13. Data and Software
Important: You must back up all data, software, and settings before submitting equipment for any Service.
13.1 Repair or modification work may involve resetting, reconfiguring, or updating software or firmware on your equipment. We will endeavour to preserve your existing settings and data where reasonably practicable, but we cannot guarantee that data, software, firmware, settings, memory contents, or configurations will be preserved during the Service.
13.2 Modifications may intentionally alter firmware, software, or settings as part of the agreed work. Where this is the case, it will be described in our quotation.
13.3 We accept no liability for loss of data, software, or settings during the Service, howsoever caused.
13.4 If your equipment contains personal data, we will handle it in accordance with our Privacy Policy and applicable data protection law.
14. Equipment Condition and Pre-Existing Faults
14.1 We will record the apparent condition of your equipment upon receipt, including any visible damage or defects noted at intake.
14.2 You acknowledge that your equipment may have pre-existing faults, wear, or damage that are unrelated to the Service you have requested. We are not responsible for and do not warrant against such pre-existing conditions.
14.3 If, during the course of work, we discover additional faults or conditions beyond those described in your original request, we will notify you and seek your instructions before carrying out any additional work.
14.4 In some cases, the process of disassembly, testing, repair, or modification may unavoidably reveal or exacerbate pre-existing weaknesses in components or assemblies. While we will exercise reasonable care, we cannot accept liability for the failure of components or assemblies that were already in a degraded or weakened state prior to our work.
15. Third-Party Equipment and Modifications
15.1 If your equipment has been previously repaired or modified by a third party, this may affect our ability to diagnose faults, carry out work, or offer a warranty. We will advise you if we believe previous third-party work has affected your equipment.
15.2 We accept no liability for faults, failures, or damage caused by previous third-party repairs or modifications.
15.3 If your equipment contains third-party accessories, components, or modifications that were not fitted by us, our warranty does not extend to those items.
16. Consumer Statutory Rights
This section applies to consumer customers only.
16.1 If you are a consumer, you have statutory rights under the Consumer Rights Act 2015 in relation to services. In particular:
• we must perform the Service with reasonable care and skill;
• where no price has been agreed in advance, you must pay a reasonable price; and
• we must perform the Service within a reasonable time (where no specific timeframe has been agreed).
16.2 If our Service does not conform with these statutory requirements, you may be entitled to require us to re-perform the Service, or to a price reduction.
16.3 The warranties in clauses 5 and 6 are provided in addition to your statutory rights and do not affect them.
Your statutory rights are not affected by anything in these Terms.
17. General
17.1 We may transfer our rights and obligations under a Service contract to another organisation, but this will not affect your rights under these Terms.
17.2 You may only transfer your rights or obligations under a Service contract to another person if we agree in writing.
17.3 Each clause of these Terms operates separately. If any court or relevant authority decides that any clause is unlawful or unenforceable, the remaining clauses will remain in full force and effect.
17.4 If we fail to insist that you perform any obligation under these Terms, or if we do not enforce our rights against you, that does not mean we have waived our rights and does not mean you do not have to comply with those obligations.
17.5 A person who is not a party to a Service contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
18. Law and Jurisdiction
18.1 These Terms and every Service contract made pursuant to them shall be governed by and construed in accordance with the laws of England and Wales.
18.2 For consumer customers: any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland, you may also bring proceedings in Scotland, and if you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland.
18.3 For business customers: any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions about these Terms, or wish to contact us about a repair or modification, please contact us through one of the methods shown on this website.
If you are a consumer, your statutory rights are not affected by these Terms. For further information about your legal rights, contact your local Citizens Advice Bureau or Trading Standards office.
This privacy policy was last updated on 27th February 2026.