Deliveries - Help and Information

This page answers the most common questions about delivery. If you can’t find the answer you need here, please don’t hesitate to contact us.

Once your order has been dispatched, we’ll send you a confirmation email. If your order was sent with a tracked service, the email will include a tracking number and a link to the carrier’s tracking page.

If you haven’t received a dispatch email, please check your spam or junk folder first. If it’s not there, contact us with your order number and we’ll look into it for you.

For Royal Mail untracked services (typically used for smaller, lower-value items), we won’t have a tracking number but we can confirm the date your order was dispatched.

We aim to dispatch most orders within 1–2 working days of receiving payment. After dispatch, estimated delivery times are:

• Standard Delivery: 2–4 working days

• Express Delivery: 1–2 working days

International delivery times vary by destination and are affected by customs clearance in the destination country. As a rough guide:

• Europe: 5–10 working days

• Rest of world: 7–21 working days

These are estimates, not guarantees. Customs processing in some countries can add further delays that are outside our control.

For full details of our delivery options and costs, please see our Shipping and Payment Information page.

If your order was sent with tracking, follow the tracking link in your dispatch email. The carrier’s page will show the current status and estimated delivery date. Common statuses include “out for delivery”, “at local depot”, or “awaiting customs clearance” (for international orders).

If the carrier attempted delivery while you were out, they may have:

• left the parcel in a safe place or with a neighbour;

• left a card telling you where to collect it or how to rearrange delivery; or

• returned it to their local depot for collection.

Check your letterbox for a delivery card and check any safe places around your property.

Occasionally deliveries run a day or two behind the estimated timescale, particularly during busy periods, adverse weather, or industrial action. If your order is only slightly overdue, it may still be on its way.

If your order is significantly overdue, or if tracking shows it as delivered but you haven’t received it, please contact us with your order number. We’ll investigate with the carrier on your behalf.

As a guide, please contact us if your UK order hasn’t arrived within 7 working days of dispatch, or if your international order hasn’t arrived within 21 working days.

If your order hasn’t arrived within 30 days of our order confirmation, you have the right to cancel and receive a full refund. See our Consumer Terms and Conditions or contact us for help.

If the carrier couldn’t deliver your parcel, what happens next depends on the carrier:

• Royal Mail: They’ll usually leave a “Something for you” card. You can rearrange delivery or collect from your local sorting office. Parcels are typically held for 18 days before being returned to us.

• DPD: They’ll usually attempt redelivery the next working day, or you can rearrange via their app or website. You may also be able to redirect to a local Pickup shop.

• Other carriers: Check the delivery card or your tracking page for specific instructions.

If a parcel is returned to us because it couldn’t be delivered, we’ll contact you to arrange redelivery. A further delivery charge may apply.

We pack all orders carefully, but occasionally items can be damaged in transit. If your order arrives damaged, is missing items, or is incorrect:

• Please contact us as soon as possible with your order number.

• Take photographs of the damage and the packaging if you can — this helps us investigate and claim against the carrier.

• Don’t throw away the packaging until we’ve resolved the issue, as the carrier may need to inspect it.

We’ll sort it out as quickly as we can. Depending on the situation, we’ll arrange a replacement, a refund, or a redelivery of missing items. For full details, please see our Returns Policy.

If you need to change your delivery address, please contact us as soon as possible. If your order hasn’t been dispatched yet, we can usually update the address without any problem.

Once an order has been dispatched, we may not be able to change the delivery address. Some carriers allow redirection through their website or app — check your tracking page for options. We’ll do what we can to help, but we can’t guarantee address changes after dispatch.

Yes, we can deliver to BFPO addresses via Royal Mail. Delivery times to BFPO addresses vary depending on the location and may take longer than standard UK delivery.

We can deliver to PO Box addresses via Royal Mail. Please note that courier services (such as DPD) typically cannot deliver to PO Boxes, so if your order requires a courier, we may need to use an alternative address.

If you are ordering from outside the United Kingdom, your order may be subject to import duties, taxes, and customs charges when it arrives in your country. These charges are set by your country’s customs authority and are not included in our prices or delivery costs.

We have no control over these charges and cannot predict their amount. If you’re unsure, we’d suggest checking with your local customs office before ordering.

Please note that refusing to pay customs charges and having the parcel returned to us may result in the loss of the return shipping cost.

If you’re sending equipment to us for repair or modification, please pack it carefully and use a tracked, insured delivery service. Amateur radio equipment is often heavy and fragile — we recommend double-boxing with plenty of padding.

When your repair or modification is complete, we’ll contact you to arrange return delivery. We insure equipment during return transit to a reasonable value. If your equipment is particularly valuable, please let us know so we can arrange appropriate cover.

For full details on our repair and modification process, please see our Repair and Modification Terms and Conditions.

If your question isn’t answered above, or you need help with a specific delivery, please contact us.

• Shipping and Payment Information

• Returns Policy

• Consumer Terms and Conditions of Sale

• Repair and Modification Terms and Conditions